We are certified members of FIDI, the most respected global network for international moving companies. PIR holds the FAIM Quality Certification, the only worldwide standard tailored to the international moving industry.

FAIM requires strict compliance with audited procedures in operations, quality management, data protection, customer service, and ethical conduct. FAIM (FIDI Accredited International Mover) is the most rigorous and globally recognized quality certification in the international moving industry.

Developed by FIDI, FAIM is not just a membership—it’s an accreditation earned only after passing strict and regular external audits by independent assessment bodies. Certified companies like PIR must comply with over 200 criteria, covering:

• Internal process and quality management – Customer service and satisfaction

• Legal and financial transparency

• Data protection and GDPR compliance

• Ongoing staff training

• Safe handling and shipment of goods

FAIM also requires continuous improvement, meaning certified companies must consistently maintain and exceed high performance standards over time.

Holding FAIM certification means that Panama Intermoving & Relocation is not only following best practices—it’s also committed to delivering ethical, professional, and secure services, independently audited and internationally trusted.

FAIM is not simply a membership—it is a fully independent, third-party quality certification that only elite moving companies can achieve. To become FAIM-certified, a company must undergo extensive on-site audits and prove its compliance with strict technical, administrative, legal, and ethical standards. PIR is proud to be part of this select group worldwide.

Key areas evaluated under FAIM include:

• Total quality management: Standardized procedures, operational traceability, and continuous improvement.

• Data protection: Compliance with international regulations such as GDPR and secure handling of client information.

• Customer satisfaction: Consistent performance in service delivery, claims management, feedback response, and timelines.

• Financial transparency and strength: Solid accounting practices, contractual reliability, and operational stability.

• Legal and regulatory compliance: Customs regulations, insurance, legal obligations, and labor practices.

• Staff training: Ongoing education in packing techniques, logistics, customer care, and international regulations.

This certification is maintained through biannual on-site audits conducted by Ernst & Young, ensuring the highest level of transparency and trust.

LACMA unites top-tier moving companies across Latin America and the Caribbean. Being a member strengthens our regional presence and gives us direct collaboration with experienced partners who understand local needs and logistics.